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1. Definitions & Interpretation

1.1. In these Terms and Conditions, the following definitions apply:

"The Company", "we", "us", and "our" means Roscos Services Ltd (Company Registration Number: 13233103), official business email: info@roscos.uk.

"Cleaner" means any cleaning operative working for, or carrying out cleaning services on behalf of, the Company.

"Client" means any individual, firm, or corporate body to whom the Company supplies cleaning services.

"Service" means the residential, commercial, or specialist property cleaning services provided by the Company to the Client for an agreed fee and specified duration.

"Additional Service" means any additional cleaning work requested before or during the cleaning appointment and approved by the Company.

"Cleaning Visit" means a visit by the Cleaner to the Client's Service Address to carry out the agreed Service.

"Service Address" means the address and postcode provided by the Client where the Service is to be carried out.

"Service Areas" means postcodes located within the Inner and Outer London boroughs served by the Company.

"Rolling Contract" means a contract that automatically renews upon expiry unless cancelled by the Client in accordance with these Terms and Conditions.

"Term" means a period of one (1) month for regular domestic clients or twelve (12) months for commercial clients.

2. Contract Scope & Terms

2.1.

These Terms and Conditions constitute a legally binding agreement between Roscos Services Ltd and the Client. These Terms shall be deemed accepted upon the commencement of any Service.

2.2.

Commercial cleaning contracts (including Office Cleaning, Schools/Nurseries, and Church Cleaning) are entered into for a fixed period of twelve (12) months from the commencement date unless otherwise agreed in writing. Termination requires a minimum of thirty (30) days' written notice.

2.3.

For regular domestic cleaning services, a minimum of fourteen (14) days' written notice is required to terminate the agreement. One-off services, including End of Tenancy Cleaning, Deep Cleaning, Carpet Cleaning, and Window Cleaning, are not subject to an ongoing contract unless otherwise agreed.

2.4.

The Client agrees that any use of the Company's services, including placing an order by telephone, email, or through the Company's website, constitutes full acceptance of these Terms and Conditions.

3. Strict 24-Hour Cancellation & Lockout Policy

3.1.

To protect our staff scheduling and operational logistics, Roscos Services Ltd requires a minimum of twenty-four (24) hours' notice for any service cancellation or appointment rescheduling.

3.2.

If a Client cancels with less than twenty-four (24) hours' notice, or if our cleaning team is unable to gain access to the property at the scheduled appointment time, the Company reserves the right to charge a Late Cancellation Fee equivalent to 50% of the agreed service price to cover staffing and operational costs.

4. Cost, Rates & Booking Conditions

4.1.

Regular domestic cleaning is available from £17.00 per hour (subject to property requirements and VAT where applicable). A minimum booking of three (3) hours applies to every cleaning visit.

4.2.

Any Additional Service that falls outside the original booking agreement must be requested in writing at least forty-eight (48) hours before the scheduled Cleaning Visit. Requests made with less than forty-eight (48) hours' notice may incur a standard administration fee of £20.00.

5. End of Tenancy Cleaning (E.O.T.)

5.1.

End of Tenancy Cleaning services are charged on a fixed-price, per-job basis, taking into account the property's size, number of rooms, and overall condition. These services are not charged on an hourly basis.

5.2.

The quoted price includes our signature 48-hour re-clean guarantee. The Client must ensure that running water, electricity, and adequate lighting are available at the property throughout the Service.

6. Window, Patio & Exterior Cleaning

6.1.

Exterior window cleaning and patio restoration are carried out using professional pure-water reach pole systems and pressure washing equipment, operated safely from ground level wherever possible.

6.2.

Our staff are strictly prohibited from using client-supplied ladders, chairs, or other unsafe access equipment. The Company accepts no liability where this health and safety policy is disregarded.

7. Regulated Furniture & Rubbish Removal

7.1.

Waste clearance services are carried out under our official Environment Agency Licensed Waste Carrier registration. The Company reserves the right to refuse the collection or disposal of hazardous materials, chemical waste, medical waste, or any prohibited items.

8. Liability & Insurance Protection

8.1.

Every cleaning visit is covered by the Company's Public Liability Insurance. Clients are responsible for securing or removing valuable, fragile, or sentimental items before the Service begins.

Any accidental damage must be reported directly to the Company's office within 24 hours of the completion of the Service to allow for a formal insurance assessment.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.